Refund policy

Refund policy

Last updated: 13 July 2026.

This policy applies to purchases made through the SPARBAR IQ online store. For any return, cancellation or refund question, contact info@sparbar.co.uk before sending anything back.

Physical hardware

Physical SPARBAR IQ hardware may be returned within 30 days of delivery if it is unused, in its original condition and in its original packaging. Return shipping is the customer's responsibility unless the item is faulty, damaged on arrival or the wrong item was supplied.

Refunds are issued to the original payment method after the returned item has been received and inspected. Original outbound shipping charges are not refundable unless required by law or unless the return is caused by our error.

Pre-orders

Pre-orders may be cancelled before dispatch by contacting us. Once a pre-order has shipped, the normal physical hardware return process applies.

Digital membership

SPARBAR IQ Membership is a digital software service and does not ship as a physical product. Membership cancellation stops future renewals according to the active billing arrangement. Refunds for digital membership are handled in line with the applicable subscription terms and consumer law.

CLASS commercial systems

SPARBAR IQ CLASS 5 and CLASS 10 deployments are proposal-led commercial systems. Cancellations, deposits, delivery, installation and refund terms are confirmed in the written proposal or invoice for that facility.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact info@sparbar.co.uk within 48 hours of delivery with your order number and photos of the packaging and item.